Security Concierge Weekly Audit

CONDUCT

Name of the Security Concierge on shift?

Was the Security Concierge attentive to you on arrival?

Is the desk space clean and tidy?

Is the Security Concierge in full branded uniform, clean shave and looking presentable? (black shoes, black trousers, black branded HPS polo shirt, black branded HPS Jacket, SIA Badge on show)

Is the Security Concierge displaying a positive and business-like persona?

Photo evidence

Photos are automatically stamped with the date, time and GPS position.

SECURITY

Check Parim – have they signed in for the past week?

Can the Security Concierge explain the shifts minor occurrences and are they noted in the form correctly?

Has the Security Concierge recorded the daily patrols on the daily patrol log?

Has the Security Concierge read and signed the site Assignment instructions?

Is the Security Concierge aware of the current National Threat Level (indicating the likelihood of a terrorist attack in the UK)?

Photo evidence

Photos are automatically stamped with the date, time and GPS position.

FIRE SAFETY

Does the Security Concierge know the fire alarm code?

Does the Security Concierge know the fire evacuation point?

Does the building have a stay-put or Evacuate Policy in relation to the fire alarm?

Does the Security Concierge know where the Evacuation Policy is described in the site folder?

Ask the Security Concierge to talk you through the fire evacuation procedure. Was he able to do this?

Photo evidence

Photos are automatically stamped with the date, time and GPS position.

CONCIERGE APPRAISAL

Can the Security Concierge explain the three principles of the concierge service?

You are the Manager’s face of the business when the manager is not there

Residents and their well being are the whole reason we are here

Resident complaints and occurrences are of the highest priority

Does the Security Concierge know the procedure for recording resident complaints/ requests and maintenance issues?

Is the operative's attendance and punctuality at an acceptable level - Y/N/Comment

How long has the operative been employed by HPS Services?

Does the operative require any additional training/ - Y/N/Comment

Any areas of improvements identified for operative - Y/N/Comment

How happy are you working for HPS Services FM Ltd?

Not at all happyExtremely happy

Operatives comments/feedback feel free to suggest any improvements HPS could make to support or enhance your role moving forward

Photo evidence

Photos are automatically stamped with the date, time and GPS position.

HEALTH & SAFETY

Have there been any recorded accidents or injuries on site in the past 30 days?

Is the operative demonstrating safe working practices?

Comments

Photo evidence

Photos are automatically stamped with the date, time and GPS position.

EQUIPMENT AND TRAINING

Check the equipment being used, is it clean, organised and in good working order?

Does the operative have everything they require to clean to a high standard?

Is the operative following the color coded cloth and mop system?

Is the operative trained on how to use and wash the microfiber cloths? (if not please explain and train)

Comments

Photo evidence

Photos are automatically stamped with the date, time and GPS position.

QUALITY CONTROL

Do you the Auditor – have a copy of the daily cleaning specification, on you now?

Review all areas from the daily cleaning specification and inspect them for cleanliness against the specification

Reception

Lobby

Stairwells

Lifts

Toilets

Communal areas

Gym

Bin Area

Bike Store

Car Park

Comments regarding the cleanliness in specific areas

Photo evidence

Photos are automatically stamped with the date, time and GPS position.

CLIENT NET PROMOTER – Ask the client the following question!

How happy are you with service HPS Services FM Ltd is providing?

Not at all happyExtremely happy

Client Comments on the score:

Photo evidence

Photos are automatically stamped with the date, time and GPS position.

Send a copy to the client

Also send to this site's saved client contacts