Monthly Client Satisfaction Audit - Schools

Monthly client service review for schools covering service delivery, management staff, invoicing and feedback.

Online

The score only drops where an area is marked as needing improvement. Questions left blank are not counted.

Your name

Client

Site

Location (required): getting position…

General Information

Site name:

Photo evidence

Photos are automatically stamped with the date, time and GPS position.

Service Delivery – Your perception of how well our services are delivered

General cleaning of Building

Below standardExcellent

How satisfied are you with HPS as your service provider

Below standardExcellent

Compliance to Health & Safely measures on site

Below standardExcellent

Customer Relationship

Below standardExcellent

Comments for this section

Photo evidence

Photos are automatically stamped with the date, time and GPS position.

Degree of satisfaction regarding Management Staff

Efficiency

Below standardExcellent

Work Attitude

Below standardExcellent

Professional Knowledge

Below standardExcellent

Complaint Handling

Below standardExcellent

Appearance and Courtesy

Below standardExcellent

Comments for this section

Photo evidence

Photos are automatically stamped with the date, time and GPS position.

Invoicing Process

Are you happy with the monthly invoicing process?

Below standardExcellent

Comments for this section

Photo evidence

Photos are automatically stamped with the date, time and GPS position.

Client comments and suggestions

Comments and suggestions

Client name and position:

Date:

Photo evidence

Photos are automatically stamped with the date, time and GPS position.

Send a copy to the client

Also send to this site's saved client contacts